If there was an option for 0 stars, that would be my pick.
I have several pictures with time stamps to show how horrible it was!
I ordered 10 tuxedos for my wedding and absolutely everything was wrong with them. None of the tuxedos fit (pants being too long, jackets too small, sleeves too long, etc). The lady helping us remeasured everyone and assured me (the bride) and the groom that everything would be fixed and we could pick up the correct fitting tuxedos the following day. One of the groomsman picked up all of the tuxedos and once again there were nothing but problems. The grooms jacket had a hole in it, Father of the brides shirt was so big he was unable to wear it, another shirt was unable to be buttoned all the way, the pants were "tailored" and the seams were coming out, the best mans vest was so big it had to be pinned and the shirts just looked dirty. At this point it was too late to try and exchange the tuxedos so we made do with what we had.
This place was fantastic with all of my needs for a wedding dress. They were super helpful and very professional. They have everything you would need in house to dress the entire family and bridal party. Their selection is vast, which is shocking with the overall size of the building. I would definitely go to Bridal's by Sandra especially if you're looking for quality, as well as, a staff that knows what they are talking about and what works for the bride. It is a little pricey, but that's what you get for buying quality. Great experience with them.
Shame on you Sandra's Bridal!
After returning the tuxedos and complaining to the staff, (the return window of time was between 10a - noon, unheard of, yet another way to attempt to get more money from their customers) the woman helping us said, with a complete attitude, the owner would call the groom later that day. That was 2 days ago. I understand that things go wrong but how a business takes responsibility for their error, says a lot about professionalism. In this case, the employees are rude and arrogant, nasty old ladies that think because they work in the fashion world, that somehow they are RuPaul! It's ok to be confident, but that requires you be good at your job! This behavior doesn't make you anything other that ignorant. We have instructed the entire bridal party to dispute the credit card charges as we did not get what we paid for. This all could've been avoided by a call back and apology!
I bought my prom dress here, but will most likely never be back. They have beautiful dresses to choose from, but the customer service was horrible. Also, I had to go back for three fittings, each for a simple fix that should have been corrected the first time. There are plenty of other stores in the Lehigh Valley that offer a better experience!
The staff at Sandra's Bridal are rude and do not care about you at all! I bought my dress there as well as my bridesmaids. My dress was literally DIRTY on the bottom! I did not realize how bad it was until the morning of my wedding (08/18/17) when we all noticed it hanging up. I had no option but to wear it being it was my wedding day. My photographer told me she would try to edit it in pictures as much as she could. After my Wedding, my Mother and myself called several times and I wrote an email. About one month later.....I was told that the dress was cleaned before I picked it up and there was nothing they were going to do about it!
I spent almost $1,500 and they do not care as long as they get paid!! Absolutely horrible customer service, rude, and lack communication skills! I give them the lowest rating possible and will tell everyone I know not to ever go there for anything!
I bought my wedding dress from them. When I went to pick up my dress, it clearly was not the same dress that I bought. They tried to convince me that it was. The color was off and it no longer fit (I did not gain weight). They did fix the problem, but it took alot of run around and had to deal with alot of rude people. I would never recommend this place or go back.
Bridals By Sandra is a US Clothing Store based in Nazareth, New Jersey. Bridals By Sandra is located at 56 E Lawn Rd, Nazareth, PA 18064, USA.
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